Support Center
LiteGear Virtual Assistant – Beta v4.0
As part of our continuous commitment to enhancing your online experience,
we are excited to introduce the newest addition to our website: the LiteGear Virtual Assistant.
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FAQs
What is your return/exchange policy?
We are committed to providing you with the absolute best lighting products. We offer returns and exchanges on any unopened and unused products within 14 days of delivery. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a manual credit. All returns are subject to a 20% restocking fee.
What are your shipping and delivery policies?
Our fulfillment team typically fulfills orders within 24-48 business hours (excluding backorder/presale items), Monday thru Friday. Orders placed anytime after 12pm PST will be shipped the following business day, and orders placed on the weekend will typically ship the following Monday. Delivery time does not include Saturday, Sunday or holidays.
How can I contact customer support?
Get in touch with our customer support team. Email us at [email protected]. Call us at +1 (818) 358-8542
How do I create an account?
Create your username and password here.
How can I reset my password?
Click here and enter your username or email address. You will receive a link to create a new password via email.
Where are you located?
We have two locations, one in Burbank and one in Brooklyn.
Burbank Headquarters: 2840 North Hollywood Way, Burbank, CA 91505
New York Showroom: 68 35th Street, 5th Floor, Suite 549, Brooklyn, NY 11232