The following policy applies to all purchases made directly from Kino Flo. If your purchase was made through one of our dealers,
please contact them directly on how to proceed.
All returns and exchanges must be accompanied by an approved Return Merchandise Authorization (RMA). Customer must obtain an authorized RMA from Kino Flo and return the merchandise to Kino Flo within 45 days of invoice date. If conditions are not met, Kino Flo reserves the right to refuse the return.
To request an RMA number by phone, call our Customer Service Department 818 767-6528, Monday through Friday from
8:30 a.m. to 5:00 p.m. PST.
Once your RMA request is approved by Kino Flo, you will receive an RMA # via email from a Kino Flo customer service representative.
Please follow the return instructions below to help expedite the receiving and processing of your return:
Kino Flo Returns:
1. RMA# is valid for 30 days.
2. Include a copy of the approved RMA with items being returned.
3. RMA# must be clearly visible on all packages.
Returns without an RMA# will not be accepted.
4. Ship pre-authorized returns prepaid and insured to:
Kino Flo Lighting Systems
Attn: Returns Department
2840 North Hollywood Way
Burbank, CA 91505
Tel: (818) 767-6528
Please Note: Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Once equipment is returned, Kino Flo will make an evaluation. Defective items may be repaired or exchanged at our discretion for the
same model. We will contact you once our evaluation has been made.
Claims for shortage or damages must be made within three business days. If your order arrives damaged and you wish to order a replacement, we request that you take a photo of the item(s) and e-mail it to email@example.com as an attachment along with the
invoice number, part number and contact information.
Credit amount for return is to be determined by Kino Flo after complete inspection. Items must be shipped in the original, shipped condition and will be subjected to a 20% restocking fee.
A refund to your credit card or account will be processed in full or partial amount minus the shipping costs. You can expect to receive your credit within 2 weeks of our evaluation.